Refund and Return Policy

Last updated: 11 October 2026

This policy explains the regulations regarding cancellation, refunds and returns for digital products and software licenses from AI Chat 2026.

1. Provider

2. Right of withdrawal for consumers

Consumers generally have a statutory right of withdrawal in the case of distance contracts.

The cancellation period is generally 14 days and begins upon conclusion of the contract for contracts concerning digital content that is not provided on a physical data carrier.

To exercise your right of withdrawal, a clear declaration to AsDiTech stating that you wish to withdraw from the contract is sufficient.

No justification for the revocation is required.

3. Premature expiry of the right of withdrawal for digital content

The right of withdrawal may expire for paid digital content, in particular if:

1. You expressly agree that AsDiTech may begin fulfilling the contract before the end of the withdrawal period.,
2. You confirm that you are aware that you will lose your right of withdrawal once the contract has been fulfilled.,
3. the provision of the digital product has begun and
4. You have been provided with the legally required contract confirmation.

This applies in particular to the provision of personal download access or the digital product after successful purchase.

The necessary consent and confirmation will be obtained during the ordering process, insofar as legally required.

4. Digital products not yet provided

If the provision of the digital product has not yet begun and the statutory right of withdrawal still exists, the contract can be cancelled within the statutory withdrawal period.

In this case, the reversal will take place in accordance with legal regulations.

5. Refunds in case of valid cancellation

If a valid cancellation has been made, we will refund the amounts to be repaid in accordance with the statutory regulations.

Refunds are generally made using the same payment method that was used for the original payment, unless otherwise expressly agreed.

6. No automatic refund after download.

A completed download does not automatically entitle you to a refund.

If the right of withdrawal has effectively expired, there is generally no entitlement to a voluntary refund simply because the software was downloaded, installed or subsequently not used.

Statutory rights due to a defect or non-contractual provision remain unaffected.

7. Faulty or defective software

The legal rights regarding defective digital products remain fully intact.

If AI Chat 2026 is defective, consumers can, under the legal conditions, demand in particular subsequent performance.

Depending on the legal requirements, other options such as contract termination, price reduction, or claims for damages may also be considered.

For technical problems, please contact:

support@chatai2026.com

Please describe the problem as precisely as possible and, if relevant, specify your product version and the exact error message.

8. Subsequent performance

In the event of a justified defect, we will attempt to restore the contractually agreed condition within the framework of the legal regulations.

Depending on the nature of the error, this can be caused, for example, by:

• Provision of a patch,
• Provision of a corrected installer,
• a configuration correction,
• Support with activation or
• any other technical correction

take place.

9. Hardware and system requirements

Before purchasing, you should check whether your own system meets the published system requirements for the desired functions.

In particular, the execution of large local AI models can depend on available CPU, RAM, GPU and VRAM performance.

If the software is fundamentally functional, but the system used does not meet the published requirements, this does not automatically constitute a product defect.

10. External AI services and third-party providers

AI Chat 2026 can support external AI providers and other online services.

Costs, availability, API restrictions, account suspensions or changes by an external third-party provider are outside of AsDiTech's direct control.

Therefore, a failure or change of an external service does not automatically justify a claim for a refund of the purchase price of AI Chat 2026.

Statutory rights remain unaffected.

11. AI-generated results

Generative AI can produce faulty, incomplete, or inaccurate results.

The fact that an AI model produces an unexpected or incorrect result in terms of content does not in itself automatically constitute a defect of AI Chat 2026.

The crucial question is whether the software itself provides the contractually promised functions.

12. Problems with license or activation

If a properly acquired license cannot be activated, please contact our support team first.

We check the license status and help with technical problems related to activation or offline activation.

A technical activation error does not automatically lead to an immediate refund, provided the problem can be resolved within a reasonable time.

13. Download link not received

If you have not received your personal download link, please first check your spam or junk mail folder.

If you still haven't received the email, please contact:

support@chatai2026.com

We can review the process and, if it is legitimately related to the product, provide a new secure download access.

14. Voluntary goodwill

Regardless of legal claims, AsDiTech may voluntarily offer a goodwill solution in justified individual cases.

Such voluntary payment does not create any entitlement to corresponding payments in other or future cases.

15. Refund requests

For questions regarding a payment or a possible refund, please contact us, quoting your order number:

Please do not send complete credit card details, security codes, passwords or API keys via email.

16. Legal rights

This policy does not restrict any legally mandatory consumer rights, warranty rights or other legal claims.

In case of discrepancies between this guideline and mandatory legal provisions, the statutory regulations shall apply.

17. Amendments to this policy

We may adjust this policy if legal requirements, products offered, or technical processes change.

For contracts already concluded, the statutory and contractual regulations applicable at the time of contract conclusion shall apply.

Last updated: 11 October 2026