{"id":14,"date":"2026-10-26T18:51:25","date_gmt":"2026-10-26T17:51:25","guid":{"rendered":"https:\/\/chatai2026.com\/?page_id=14"},"modified":"2026-10-26T18:51:28","modified_gmt":"2026-10-26T17:51:28","slug":"refunds_returns","status":"publish","type":"page","link":"https:\/\/chatai2026.com\/en\/erstattungen_rueckgaben\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><style>\n  .refund-page {\n    max-width: 980px;\n    margin: 0 auto;\n    padding: 40px 24px 70px;\n    background: #0F0F10;\n    color: #F5F5F5;\n    font-family: Arial, Helvetica, sans-serif;\n    line-height: 1.7;\n    font-size: 17px;\n  }\n\n  .refund-page * {\n    box-sizing: border-box;\n  }\n\n  .refund-page h1,\n  .refund-page h2,\n  .refund-page h3 {\n    color: #FFFFFF;\n    line-height: 1.25;\n  }\n\n  .refund-page h1 {\n    font-size: 38px;\n    margin: 0 0 12px;\n  }\n\n  .refund-page h2 {\n    font-size: 27px;\n    margin-top: 38px;\n    margin-bottom: 16px;\n    padding-bottom: 8px;\n    border-bottom: 1px solid #303033;\n  }\n\n  .refund-page h3 {\n    font-size: 21px;\n    margin-top: 28px;\n    margin-bottom: 10px;\n  }\n\n  .refund-page p,\n  .refund-page li {\n    color: #E8EAED;\n  }\n\n  .refund-page strong {\n    color: #FFFFFF;\n  }\n\n  .refund-page a {\n    color: #4DB8FF;\n    text-decoration: none;\n  }\n\n  .refund-page a:hover {\n    color: #79CAFF;\n    text-decoration: underline;\n  }\n\n  .refund-page ul,\n  .refund-page ol {\n    margin: 12px 0 22px 24px;\n    padding: 0;\n  }\n\n  .refund-page li {\n    margin-bottom: 7px;\n  }\n\n  .refund-page .refund-meta {\n    color: #B8C0C8;\n    margin-bottom: 28px;\n  }\n\n  .refund-page .refund-card {\n    background: #1B1B1D;\n    border: 1px solid #303033;\n    border-radius: 12px;\n    padding: 22px;\n    margin: 20px 0 28px;\n  }\n\n  .refund-page .refund-note {\n    background: #141416;\n    border-left: 4px solid #0793E3;\n    border-radius: 8px;\n    padding: 16px 18px;\n    margin: 22px 0;\n    color: #E8EAED;\n  }\n\n  .refund-page .refund-warning {\n    background: #1B1B1D;\n    border-left: 4px solid #0793E3;\n    border-radius: 8px;\n    padding: 18px;\n    margin: 22px 0;\n  }\n\n  @media (max-width: 768px) {\n    .refund-page {\n      padding: 28px 18px 50px;\n      font-size: 16px;\n    }\n\n    .refund-page h1 {\n      font-size: 31px;\n    }\n\n    .refund-page h2 {\n      font-size: 23px;\n    }\n  }\n<\/style>\n\n<section class=\"refund-page\">\n\n  <h1>Refund and Return Policy<\/h1>\n\n  <p class=\"refund-meta\">\n    <strong>Last updated: 11 October 2026<\/strong>\n  <\/p>\n\n  <p>\n    This policy explains the regulations regarding cancellation, refunds and returns for digital products and software licenses from\n    <strong>AI Chat 2026<\/strong>.\n  <\/p>\n\n  <div class=\"refund-note\">\n    <strong>A notice:<\/strong><br>\n    AI Chat 2026 will be provided as a digital product. Therefore, traditional returns of goods or physical data carriers are generally not possible.\n  <\/div>\n\n  <h2>1. Provider<\/h2>\n\n  <div class=\"refund-card\">\n    <p>\n      <strong>AsDiTech<\/strong><br>\n      Dieter Buchmann<br>\n      Schloss Street 24<br>\n      72160 Horb am Neckar<br>\n      Germany\n    <\/p>\n\n    <p>\n      Support:<br>\n      <a href=\"mailto:support@chatai2026.com\">\n        support@chatai2026.com\n      <\/a>\n    <\/p>\n\n    <p>\n      Orders:<br>\n      <a href=\"mailto:aichat-order@chatai2026.com\">\n        aichat-order@chatai2026.com\n      <\/a>\n    <\/p>\n  <\/div>\n\n  <h2>2. Right of withdrawal for consumers<\/h2>\n\n  <p>\n    Consumers generally have a statutory right of withdrawal in the case of distance contracts.\n  <\/p>\n\n  <p>\n    The cancellation period is generally 14 days and begins upon conclusion of the contract for contracts concerning digital content that is not provided on a physical data carrier.\n  <\/p>\n\n  <p>\n    To exercise your right of withdrawal, a clear declaration to AsDiTech stating that you wish to withdraw from the contract is sufficient.\n  <\/p>\n\n  <p>\n    No justification for the revocation is required.\n  <\/p>\n\n  <h2>3. Premature expiry of the right of withdrawal for digital content<\/h2>\n\n  <div class=\"refund-warning\">\n    <strong>Particularly important for AI Chat 2026:<\/strong><br>\n    The right of withdrawal may expire before the end of the 14-day withdrawal period as soon as the provision of the digital product has begun and the legal requirements for this have been met.\n  <\/div>\n\n  <p>\n    The right of withdrawal may expire for paid digital content, in particular if:\n  <\/p>\n\n  <ol>\n    <li>\n      You expressly agree that AsDiTech may begin fulfilling the contract before the end of the withdrawal period.,\n    <\/li>\n    <li>\n      You confirm that you are aware that you will lose your right of withdrawal once the contract has been fulfilled.,\n    <\/li>\n    <li>\n      the provision of the digital product has begun and\n    <\/li>\n    <li>\n      You have been provided with the legally required contract confirmation.\n    <\/li>\n  <\/ol>\n\n  <p>\n    This applies in particular to the provision of personal download access or the digital product after successful purchase.\n  <\/p>\n\n  <p>\n    The necessary consent and confirmation will be obtained during the ordering process, insofar as legally required.\n  <\/p>\n\n  <h2>4. Digital products not yet provided<\/h2>\n\n  <p>\n    If the provision of the digital product has not yet begun and the statutory right of withdrawal still exists, the contract can be cancelled within the statutory withdrawal period.\n  <\/p>\n\n  <p>\n    In this case, the reversal will take place in accordance with legal regulations.\n  <\/p>\n\n  <h2>5. Refunds in case of valid cancellation<\/h2>\n\n  <p>\n    If a valid cancellation has been made, we will refund the amounts to be repaid in accordance with the statutory regulations.\n  <\/p>\n\n  <p>\n    Refunds are generally made using the same payment method that was used for the original payment, unless otherwise expressly agreed.\n  <\/p>\n\n  <h2>6. No automatic refund after download.<\/h2>\n\n  <p>\n    A completed download does not automatically entitle you to a refund.\n  <\/p>\n\n  <p>\n    If the right of withdrawal has effectively expired, there is generally no entitlement to a voluntary refund simply because the software was downloaded, installed or subsequently not used.\n  <\/p>\n\n  <p>\n    Statutory rights due to a defect or non-contractual provision remain unaffected.\n  <\/p>\n\n  <h2>7. Faulty or defective software<\/h2>\n\n  <p>\n    The legal rights regarding defective digital products remain fully intact.\n  <\/p>\n\n  <p>\n    If AI Chat 2026 is defective, consumers can, under the legal conditions, demand in particular subsequent performance.\n  <\/p>\n\n  <p>\n    Depending on the legal requirements, other options such as contract termination, price reduction, or claims for damages may also be considered.\n  <\/p>\n\n  <p>\n    For technical problems, please contact:\n  <\/p>\n\n  <p>\n    <a href=\"mailto:support@chatai2026.com\">\n      support@chatai2026.com\n    <\/a>\n  <\/p>\n\n  <p>\n    Please describe the problem as precisely as possible and, if relevant, specify your product version and the exact error message.\n  <\/p>\n\n  <h2>8. Subsequent performance<\/h2>\n\n  <p>\n    In the event of a justified defect, we will attempt to restore the contractually agreed condition within the framework of the legal regulations.\n  <\/p>\n\n  <p>\n    Depending on the nature of the error, this can be caused, for example, by:\n  <\/p>\n\n  <ul>\n    <li>Provision of a patch,<\/li>\n    <li>Provision of a corrected installer,<\/li>\n    <li>a configuration correction,<\/li>\n    <li>Support with activation or<\/li>\n    <li>any other technical correction<\/li>\n  <\/ul>\n\n  <p>\n    take place.\n  <\/p>\n\n  <h2>9. Hardware and system requirements<\/h2>\n\n  <p>\n    Before purchasing, you should check whether your own system meets the published system requirements for the desired functions.\n  <\/p>\n\n  <p>\n    In particular, the execution of large local AI models can depend on available CPU, RAM, GPU and VRAM performance.\n  <\/p>\n\n  <p>\n    If the software is fundamentally functional, but the system used does not meet the published requirements, this does not automatically constitute a product defect.\n  <\/p>\n\n  <h2>10. External AI services and third-party providers<\/h2>\n\n  <p>\n    AI Chat 2026 can support external AI providers and other online services.\n  <\/p>\n\n  <p>\n    Costs, availability, API restrictions, account suspensions or changes by an external third-party provider are outside of AsDiTech&#039;s direct control.\n  <\/p>\n\n  <p>\n    Therefore, a failure or change of an external service does not automatically justify a claim for a refund of the purchase price of AI Chat 2026.\n  <\/p>\n\n  <p>\n    Statutory rights remain unaffected.\n  <\/p>\n\n  <h2>11. AI-generated results<\/h2>\n\n  <p>\n    Generative AI can produce faulty, incomplete, or inaccurate results.\n  <\/p>\n\n  <p>\n    The fact that an AI model produces an unexpected or incorrect result in terms of content does not in itself automatically constitute a defect of AI Chat 2026.\n  <\/p>\n\n  <p>\n    The crucial question is whether the software itself provides the contractually promised functions.\n  <\/p>\n\n  <h2>12. Problems with license or activation<\/h2>\n\n  <p>\n    If a properly acquired license cannot be activated, please contact our support team first.\n  <\/p>\n\n  <p>\n    We check the license status and help with technical problems related to activation or offline activation.\n  <\/p>\n\n  <p>\n    A technical activation error does not automatically lead to an immediate refund, provided the problem can be resolved within a reasonable time.\n  <\/p>\n\n  <h2>13. Download link not received<\/h2>\n\n  <p>\n    If you have not received your personal download link, please first check your spam or junk mail folder.\n  <\/p>\n\n  <p>\n    If you still haven&#039;t received the email, please contact:\n  <\/p>\n\n  <p>\n    <a href=\"mailto:support@chatai2026.com\">\n      support@chatai2026.com\n    <\/a>\n  <\/p>\n\n  <p>\n    We can review the process and, if it is legitimately related to the product, provide a new secure download access.\n  <\/p>\n\n  <h2>14. Voluntary goodwill<\/h2>\n\n  <p>\n    Regardless of legal claims, AsDiTech may voluntarily offer a goodwill solution in justified individual cases.\n  <\/p>\n\n  <p>\n    Such voluntary payment does not create any entitlement to corresponding payments in other or future cases.\n  <\/p>\n\n  <h2>15. Refund requests<\/h2>\n\n  <p>\n    For questions regarding a payment or a possible refund, please contact us, quoting your order number:\n  <\/p>\n\n  <div class=\"refund-card\">\n    <p>\n      <strong>AsDiTech \u2013 Orders<\/strong><br>\n      <a href=\"mailto:aichat-order@chatai2026.com\">\n        aichat-order@chatai2026.com\n      <\/a>\n    <\/p>\n  <\/div>\n\n  <p>\n    Please do not send complete credit card details, security codes, passwords or API keys via email.\n  <\/p>\n\n  <h2>16. Legal rights<\/h2>\n\n  <p>\n    This policy does not restrict any legally mandatory consumer rights, warranty rights or other legal claims.\n  <\/p>\n\n  <p>\n    In case of discrepancies between this guideline and mandatory legal provisions, the statutory regulations shall apply.\n  <\/p>\n\n  <h2>17. Amendments to this policy<\/h2>\n\n  <p>\n    We may adjust this policy if legal requirements, products offered, or technical processes change.\n  <\/p>\n\n  <p>\n    For contracts already concluded, the statutory and contractual regulations applicable at the time of contract conclusion shall apply.\n  <\/p>\n\n  <p class=\"refund-meta\">\n    <strong>Last updated: 11 October 2026<\/strong>\n  <\/p>\n\n<\/section><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"dsm_author":{"name":"dbuchmann","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/9af68b8dd8166e6c52b6e4598ef248976185697958eefd0dc708f0972a8d72f2?s=96&d=mm&r=g","archive_link":"https:\/\/chatai2026.com\/en\/author\/dbuchmann\/","biodata":""},"dsm_categories":[],"dsm_attachment_categories":[],"dsm_featured_image":null,"dsm_comment_count":0,"_links":{"self":[{"href":"https:\/\/chatai2026.com\/en\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/chatai2026.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/chatai2026.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/chatai2026.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/chatai2026.com\/en\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":2,"href":"https:\/\/chatai2026.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":195,"href":"https:\/\/chatai2026.com\/en\/wp-json\/wp\/v2\/pages\/14\/revisions\/195"}],"wp:attachment":[{"href":"https:\/\/chatai2026.com\/en\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}